Turn the printer off and unplug all cables. Plug all cables back in, hold down the “Feed Button” on top of the printer, and turn it back on again.

Make note of the IP address on the test print, if it is printing as NONE there is a network issue.

If no docket is printing at all, check there is a roll of paper is in the printer. If the docket is half printing there is a hardware issue and it will need to be replaced.

Check the lights on the top of the printer - Make sure there are no flashing red/orange lights - Lights should be blue / no lights displayed

Check the lights are flashing on the back of the printer - This indicates it is connected to the network

Attempt a Reprint on the POS - Check to see if the printer status is “Connected” from the print settings screen.

Check the Printer is on the same wifi network as the tablet / there are not multiple networks active in the restaurant. (The printer has to be on the same wifi as the device for it to work)

Restart the wifi router

If the printer is a thermal model, follow the reset procedures for the printer. If you reset an impact U220 you will need to reconfigure it using EPSON NETCONFIG which will take 10-15 mins - this may not be possible during service

Try Printing Again

Check whether the roll paper cover is correctly closed

If the Paper LED is on, check whether the roll paper is correctly installed

Check whether the paper is jammed. If it is jammed, remove it (Printing stops if the thermal head overheats and resumes automatically when it cools).

For other cases, turn the printer off, and after 10 seconds, turn it back on.

Turn the printer off.

Use a paper clip or tip of a pen to press and hold the reset on the back of the printer. (The reset button is a small dot next to the network cable)
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While holding the reset button, turn the printer on.

Continue to hold the reset button. After 5 seconds, a warning will print out. Release the reset button.